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Software for Warranty Service Providers
BuildTopia’s service and warranty oriented customer relationship management (CRM) system, along with
its customer homepage, allows professional warranty service providers access to accurate real-time
data. BTService allows service providers to never lose track of customer service requests, trade
partner service orders, customer sales history, or trade partner activity history for the life of
each customer’s warranty and customer care experience. Trade partners for the service providers
or their builders can access unit and service order information online through free accounts, liberating
the service provider from managing paper to distribute information.
With BTService the service provider can bring customer service to a new level for their builders,
homeowners and trade partners. It is a win-win-win on-demand collaboration tool.
BTService offers service providers:
- A clear differentiator in their marketplace to help win more warranty business from developers and builders
- Online access for your builders, developers, trade partners and homeowners to a business management solution that distributes information in real-time
- A system that can be rebranded to look and feel like each service provider’s custom solution
- The ability to track service representative performance individually, and as a team
- The ability to leverage the Internet to distribute and age service orders to trade partners and internal resources
- A way to manage a complete customer record in one place: homebuyer home page, documents, service requests, notes, contact information, warranty detail, expiration, lot history, trade history and more
- A way to perform construction defect and root cause analysis and other robust reporting needs
- An increase in customer satisfaction survey scores
- The ability to resolve warranty issues faster, more profitably and more accurately
- A minimized effort, which allows more results with fewer staff
- Enhanced relationships with their trade partners
- The ability to print lot, history, trade and customer summaries
- Full document management
- Standardized communications with data-driven e-mail templates
- Punch list and construction quality management for pre-orientation tour walkthroughs
- Back-charge capability
Click here to read about BTService, Web-based customer service and warranty management.
