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Customer Service Request Management
BuildTopia offers functionality designed to give a builder’s service department unprecedented control over
service and warranty management. With the system, you can seamlessly communicate with staff and trade
partners about customer service issues and connect directly with buyers via online warranty claim submission
centers. BuildTopia grants builders the freedom to establish superior customer service with a new online
design and powerful, customizable data management views.
Customer Service Features
- Punchlists and Walkthroughs for construction quality management
- Service request tracking, fulfillment and follow-up
- Online homeowner warranty claim submission integrated with your retail Website
- Task assignment and monitoring with management dashboards
- Service order management with back-charge ability
- Online trade partner access and collaboration over service orders
- Construction defect and root-cause tracking and analysis
- Customer satisfaction tracking and reporting
- Warranty tracking
- Email to homeowners and trade partners using templates and spellchecking
- Document management and storage for all owner request records (defect pictures, signed docs, etc.)
- Custom workflow support with custom fields for owners, requests and service items
Management Reports
- Service Request Aging
- Vendor Turnaround Time
- Customer Satisfaction
- Quality Assurance: Construction Defect and Root Cause Analysis
Value
- Increase customer satisfaction through better and more responsive customer care
- Reduce warranty administrative costs
- Reduce warranty claim cost through quality management and better response times
- Improve construction quality by providing data to drive value engineering
- Reduce risk of liability by maintaining accurate customer and home records
- Track and Improve Vendor Quality
- Centralized complete owner record for customer relationship management (CRM)
See Also
